cu66 Privacy Policy – Your Data, Our Responsibility
We handle your personal information with care, transparency and security. Learn exactly what we collect, why we collect it and how you can control it.
This Privacy Policy ("Policy") describes how cu66 ("Platform", "We", "Us", "Our") collects, uses, stores and discloses personal information about you ("User", "Player", "You") when you access or use the cu66 website and related services. cu66 is committed to safeguarding your privacy and processing your data in a lawful, fair and transparent manner.
By registering an account, placing a bet or using any cu66 service, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this Policy, please do not use cu66 services and contact support to request account closure.
Our Core Privacy Principles
Data Minimisation
We only collect information that is genuinely necessary to operate cu66 safely and legally.
SSL Security
All data transmissions on cu66 are protected with industry-standard SSL encryption.
Transparency
We are clear about what we collect, how we use it and who we may share it with.
Right to Erasure
Eligible players may request deletion of their personal data subject to our legal retention obligations.
Purpose Limitation
Your data is used only for the purposes stated in this Policy and never sold to third parties.
Contact & Control
You can exercise your data rights by contacting cu66 support at any time.
1. Information We Collect
cu66 collects personal information through several channels — directly from you when you register and use the platform, automatically through your device and browser, and from third-party identity and payment verification partners. The categories of personal data we may collect include:
- Identity Data:Full name, date of birth, gender, nationality and copies of identity documents (e.g. National ID card, passport) provided during registration or KYC verification.
- Contact Data:Email address, mobile phone number and city or district of residence (e.g. Dhaka, Chittagong, Sylhet, Khulna, Rajshahi). This information is used to communicate with you and to verify your location eligibility.
- Financial Data:Payment method details (mobile wallet numbers associated with bKash, Nagad or Rocket accounts; masked card numbers for Visa or Mastercard), transaction history, deposit and withdrawal records. Full payment credentials are never stored on cu66 servers.
- Technical Data:IP address, browser type and version, device type and model, operating system, time zone, session duration, pages visited, referring URL and other log data automatically generated by your interaction with the platform.
- Behavioural Data:Gameplay history, betting patterns, game preferences, bonus redemption records, responsible gaming tool usage and customer support interaction logs. This data helps cu66 detect problem gambling indicators and personalise the player experience.
2. How We Use Your Information
cu66 uses the personal information it collects for the following purposes. We process data only where we have a lawful basis to do so:
- To create and manage your cu66 account, verify your identity and age, and maintain your account profile and settings.
- To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and to prevent fraudulent transactions.
- To deliver and improve cu66 services — including cricket betting, live casino, slots and crash games — and to personalise your experience based on gameplay preferences.
- To comply with anti-money laundering (AML), know-your-customer (KYC) and responsible gaming regulatory obligations applicable to cu66's operating jurisdiction.
- To communicate with you regarding your account, transactions, security alerts, policy updates, and — where you have opted in — promotional offers and bonus notifications.
- To monitor and analyse platform usage, detect and investigate suspicious activity, enforce our Terms and Conditions, and protect the rights and safety of cu66 and its users.
3. Legal Basis for Processing
cu66 relies on the following legal grounds to process your personal data. Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal:
- Contractual Necessity:Processing your registration data, payment information and gameplay records is necessary to perform our contract with you — i.e., to provide cu66 services as described in the Terms and Conditions.
- Legal Obligation:KYC identity verification, AML transaction monitoring and responsible gaming reporting are required by law or regulation. We are obligated to collect and retain this data regardless of your consent preferences.
- Legitimate Interests:We process technical and behavioural data to detect fraud, prevent abuse, improve platform security and optimise cu66 services. These interests do not override your fundamental data protection rights.
- Consent:Marketing communications and non-essential cookies are processed only on the basis of your explicit, freely given consent. You may withdraw marketing consent or update cookie preferences at any time.
4. Sharing Your Information
cu66 does not sell, rent or trade your personal data to third parties for their own marketing purposes. We may share your information only in the following circumstances and only to the extent necessary:
- Payment Processors:Transaction data is shared with payment service providers (including bKash, Nagad, Rocket, Upay and card-processing partners) solely to facilitate your deposits and withdrawals. These providers are bound by their own privacy policies and relevant financial regulations.
- KYC and Compliance Partners:Identity verification data may be shared with licensed KYC and AML compliance service providers to fulfil regulatory requirements. These partners are contractually prohibited from using your data for any other purpose.
- Technology and Hosting Partners:cu66 uses third-party infrastructure, cloud hosting and analytics services to operate the platform. These service providers process data on our behalf under strict data processing agreements and are not permitted to use your data independently.
- Legal Authorities:cu66 may disclose personal data to law enforcement, regulatory bodies or courts where required to do so by applicable law, court order or official government request. We will notify you of any such disclosure where legally permitted to do so.
5. Cookies and Tracking Technologies
cu66 uses cookies and similar tracking technologies (such as web beacons and pixel tags) to operate the platform, remember your preferences and analyse usage patterns. Cookies are small text files placed on your device by your browser when you visit cu66.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of cu66 — for example, session cookies are required to keep you logged in. We do not use cookies to serve third-party advertising on cu66.
- Essential Cookies:Required for core platform functions — user authentication, session management, security tokens and fraud prevention. These cannot be disabled without affecting platform functionality.
- Analytics Cookies:Used to collect aggregated, anonymised data about how players use cu66 — including page visits, navigation paths and feature usage — so we can improve the platform over time. These cookies do not identify you personally.
- Preference Cookies:Store your language preferences and display settings so cu66 can remember your choices across sessions. These are optional and can be cleared through your browser at any time.
6. Data Security
cu66 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, firewalls and intrusion detection systems, role-based access controls limiting employee access to personal data on a strict need-to-know basis, and regular security audits and vulnerability assessments.
Despite these measures, no method of electronic transmission or storage is completely secure. cu66 cannot guarantee absolute security of your data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, cu66 will notify affected players and relevant authorities as required by applicable law, within the timeframe specified by that law.
7. Data Retention
cu66 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Policy, to comply with our legal and regulatory obligations, to resolve disputes and to enforce our agreements. The specific retention periods applied to different categories of data are determined by the nature of the data and the purposes for which it was collected.
As a general guide: account registration and KYC data is retained for the duration of the account relationship and for a minimum of five years after account closure to satisfy AML regulatory requirements; transaction records are retained for a minimum of five years; marketing preference records are retained until you withdraw consent. When data is no longer required, it is securely deleted or irreversibly anonymised.
8. Your Data Rights
Depending on your location and applicable law, you may have the following rights in relation to your personal data held by cu66. To exercise any of these rights, please contact the cu66 support team. We will respond to verified requests within a reasonable timeframe and at no charge, unless the request is manifestly unfounded or excessive:
- Right of Access:You have the right to request a copy of the personal data cu66 holds about you and information about how it is being used.
- Right of Rectification:You have the right to request correction of any inaccurate or incomplete personal data we hold about you. Some data (such as date of birth once KYC-verified) cannot be self-corrected and requires support verification.
- Right of Erasure:You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other legal basis exists, or where the data has been unlawfully processed. This right is subject to our legal retention obligations — we cannot delete data we are required to keep by law.
- Right to Object:You have the right to object to processing of your personal data where we rely on legitimate interests as our legal basis. You also have an unconditional right to object to direct marketing at any time.
- Right to Data Portability:Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.
9. Third-Party Links
The cu66 platform may contain references to third-party services such as payment providers or game studios. cu66 is not responsible for the privacy practices or the content of any third-party websites or services. We encourage you to review the privacy policy of any third-party service you access in connection with cu66. This Policy applies solely to information collected by cu66 directly.
10. Children's Privacy
cu66 services are strictly intended for adults aged 21 and above. cu66 does not knowingly collect personal data from persons under the age of 21. If we discover that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a person under 21 has registered on cu66, please notify our support team immediately.
11. Changes to This Privacy Policy
cu66 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements or platform features. When we make material changes, we will notify registered players by email or by posting a prominent notice on the cu66 platform. The date at the top of this page always reflects when the Policy was last revised.
Your continued use of cu66 after any updated Policy is published constitutes your acceptance of the revised terms. We recommend reviewing this page periodically. If you have any concerns about changes to this Policy, please contact our support team before continuing to use the platform.
12. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or to the way cu66 handles your personal data, please contact our support team. We are committed to responding promptly and resolving any data privacy matters in a fair and transparent manner.
Email: [email protected] — Please include your registered username and a clear description of your query or request so we can assist you as efficiently as possible. Support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
Ready to Play at cu66?
Your data is safe with us. Explore cu66's full range of games or visit our FAQ page for answers to common questions about accounts, payments and security.